Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Mr Fortune online gaming services made available via mrfortune-ca.com (the "Website") and apply to all use of the Website and associated services. By registering an account or otherwise using the Website, you agree to be bound by these Terms. These Terms are effective as of 06 November 2025 and are deemed confirmed and in force through at least 31 December 2026, unless replaced or updated in accordance with the "Changes to Terms" section below.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: Green Feather Online Limited, a company registered in Malta under company registration number C80735, with its registered and principal business address at 97 Windsor Street, Sliema, SLM 1853, Malta, licensed and regulated by the Malta Gaming Authority ("MGA") under licence number MGA/B2C/445/2017, acting as operator of Mr Fortune via the Website mrfortune-ca.com.
• Website: The online gaming platform and all related pages, content, and services accessible at or via mrfortune-ca.com and any mobile or application-based versions, as branded "Mr Fortune" or "Mr Fortune".
• User or Player or you: Any natural person who accesses the Website, creates an account, or otherwise uses the services offered on the Website.
• Account: A registered personal betting and gaming account opened and maintained by a User with the Operator for the purpose of accessing and using the services on the Website.
• Services: All real-money and play-for-fun online casino products made available on the Website, including but not limited to slot games, table games, live dealer games, and any associated promotional or ancillary services.
• Game(s): Any casino game, slot, table game, live casino game, or other interactive gaming product available on the Website, whether provided directly by the Operator or via third-party software providers.
• Bet or Wager: Any amount of real money, or of bonus funds where permitted, staked by you on any Game or other event available through the Website.
• Stake: The monetary value (in Canadian dollars or other supported currency) of a Bet placed on a Game.
• Bonus: Any promotional credit, free spins, cashback, or other incentive (whether described as a "bonus balance", "free spins", "promo funds", or otherwise) credited to your Account subject to specific terms, wagering requirements, time limits, and restrictions.
• Bonus Funds: The balance of Bonus or promotional amounts available in your Account that are separate from your cash balance and subject to wagering requirements and other conditions prior to conversion to withdrawable cash.
• Wagering Requirements: The minimum cumulative amount you must stake using eligible funds (cash and/or Bonus Funds, as specified in each promotion) before any associated Bonus Funds, free spins winnings, or promotion-related winnings become withdrawable.
• Real Money Balance or Cash Balance: The portion of your Account balance consisting of funds you have deposited and any winnings derived from such funds (or from fully cleared bonuses) that are not subject to further wagering requirements.
• Promotion: Any time-limited or ongoing offer, including welcome bonuses, reload bonuses, free spins, tournaments, leaderboards, and cashback, made available to eligible Users and governed by these Terms and any specific promotional terms.
• KYC ("Know Your Customer"): The identity verification, source of funds, and anti-money laundering procedures carried out in accordance with the Operator's AML & KYC policies and applicable law, including the submission and verification of identity and payment documentation.
• AML Policy: The Operator's Anti-Money Laundering and Counter-Terrorist Financing policy, as referenced at https://mrfortune.com/en/aml-policy, as adapted and applied to Users of mrfortune-ca.com.
• Privacy Policy: The Operator's privacy and data protection policy, as referenced at https://mrfortune.com/en/privacy-policy and applied to Users of mrfortune-ca.com, with appropriate jurisdictional adjustments for Canadian Users.
• Responsible Gaming Policy: The Operator's policy concerning responsible gambling tools, limits, and self-exclusion, as referenced at https://mrfortune.com/en/responsible-gaming, adapted for Users of mrfortune-ca.com.
• CAD or $: Canadian dollars, the primary account currency for Users resident in Canada (outside Ontario) on mrfortune-ca.com, unless otherwise specified.
• Dispute: Any complaint, claim, or disagreement between you and the Operator arising out of or in connection with your use of the Website or Services, including but not limited to game outcomes, bonus allocation, payments, or account decisions.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years of age to register an Account and use the Services on mrfortune-ca.com. By creating an Account, you represent and warrant that you are 18 years of age or older.
• Jurisdictional restrictions: The Services offered via mrfortune-ca.com are intended exclusively for residents of Canada outside the province of Ontario ("Rest of Canada" or "RoC"). Residents, domiciliaries, or persons physically located in Ontario are not permitted to open an Account or use the Services. You are responsible for ensuring that online gambling is legal in your province or territory of residence and that you comply with any local laws.
• One account per person: You may open only one Account with the Operator for mrfortune-ca.com. Multiple Accounts, including accounts registered under different email addresses, names, or devices but controlled by the same individual, are strictly prohibited and may result in account closure and forfeiture of funds and bonuses.

Account Creation Process

1. Registration form: To create an Account, you must complete the online registration form available on the Website, providing accurate and complete information including your full legal name, date of birth, residential address in Canada (outside Ontario), email address, and a valid mobile number, together with a chosen username and password.
2. Email verification: After submitting the registration form, you may be required to verify your email address by clicking on a verification link sent to the email address provided. Your Account may remain limited or inactive until email verification is completed.
3. KYC and identity checks: In accordance with the Operator's AML & KYC policies and MGA requirements, and having regard to Canadian AML expectations, the Operator may at any time request documentation to verify your identity, age, residential address, and payment methods. Such documentation may include:
   • A valid government-issued photo ID (passport, driver's licence, or national ID card);
   • Proof of address (utility bill, bank statement, or government correspondence issued within the last three months);
   • Proof of ownership of payment methods used (bank statement, card copy with sensitive digits masked, or e-wallet screenshots);
   • Source of Funds or Source of Wealth documentation where appropriate.
4. Account activation: The Operator may, at its sole discretion, refuse to open an Account or delay activation until satisfactory completion of KYC and any additional checks. If KYC cannot be satisfactorily completed, the Operator may restrict or close the Account and return any remaining real money balance (excluding any bonus funds and associated winnings) subject to AML considerations.

User Obligations

• Accuracy of data: You undertake to provide true, current, and complete information during registration and to keep such information up to date at all times. If your details change (for example, address or email), you must update them promptly via the Website or by contacting customer support.
• Password and security: You are responsible for maintaining the confidentiality and security of your login credentials (username and password) and for any activity carried out under your Account. You must not share your Account details with any third party or allow any other person to access your Account. If you suspect that your Account has been compromised, you must notify the Operator immediately and change your password.
• Use for personal purposes only: Your Account is strictly for personal, non-commercial use. You must not use your Account on behalf of or for the benefit of any other person, or in connection with any form of syndicate betting, arbitrage strategy, or professional gambling services.
• Prohibited conduct: You must not:
  • Use the Website for any unlawful or fraudulent purpose or in breach of any applicable Canadian federal or provincial law;
  • Deposit funds obtained from criminal or unlawful activities, or use the Website as a vehicle for money laundering or terrorist financing;
  • Manipulate or attempt to manipulate the software, Games, or Bonuses, including through collusion, bots, automated tools, or exploiting bugs or loopholes.

Verification, Limits, and Responsible Gambling

• Verification timing: The Operator may perform identity and payment verification at any time, including at registration, before processing withdrawals, upon cumulative deposits or winnings reaching internal thresholds, or where suspicious activity is detected.
• Responsible gaming tools: You are encouraged to use the responsible gambling tools described in the Responsible Gaming Policy, including deposit limits, loss limits, session reminders, time-outs, and self-exclusion. These tools are designed in line with best practices for Canadian players and MGA guidelines.
• Account suspension during checks: While verification or investigations are ongoing, the Operator may temporarily suspend your ability to deposit, place bets, or withdraw until the process is completed.

Betting & Gameplay Rules

General Rules for Placing Bets

• Funding requirements: You may place Bets only when your Account has a sufficient available balance (cash and, where permitted, Bonus Funds). Bets that exceed your available funds will not be accepted.
• Currency: For Users resident in Canada (outside Ontario), the standard operating currency on mrfortune-ca.com is CAD. All references to amounts in these Terms are in CAD unless expressly stated otherwise.
• Minimum and maximum stakes: Each Game has its own minimum and maximum stake limits, as displayed within the Game interface or game rules supplied by the game provider. You are responsible for checking such limits before placing a Bet. The Operator may impose additional global limits per User or Game, subject to internal risk and responsible gambling policies.
• Bet confirmation: A Bet is considered accepted and valid once it has been confirmed by the Operator's servers and reflected in your betting history. In the event of any discrepancy between your device display and the Operator's server records, the latter shall prevail.

Game Rules and Fairness

• Game-specific rules: Each Game is governed by its own rules, paytables, and return-to-player ("RTP") information made available either within the Game interface or on the Website. By participating in a Game, you agree to be bound by its specific rules in addition to these Terms.
• Random number generator (RNG): Outcomes of non-live Games are determined by a certified random number generator. The RNG and game software are supplied by reputable providers and are tested for fairness and randomness under MGA oversight and industry standards. For live dealer Games, results are generated by physical equipment (cards, wheels, etc.) operated in real time.
• Prohibition on advantage play: Exploiting software bugs, latency, predictable game behaviour, or any knowledge not available to the general public in order to gain an unfair advantage is prohibited. The Operator may void affected Bets, adjust balances, and close Accounts where such behaviour is identified.

Cancellation and Modification of Bets

• Player-initiated changes: Once a Bet has been placed and confirmed by the Operator's systems, you cannot cancel, amend, or withdraw that Bet, except where the specific Game interface provides a cancellation option prior to game commencement (for example, certain live table bets before the dealer announces closure).
• Operator corrections: The Operator reserves the right to void or adjust Bets and results where:
  • Obvious errors or misconfigurations are identified (including but not limited to incorrect odds, game malfunctions, or mis-settlement);
  • Bets were accepted after the outcome was known or when a Game was not operating as intended;
  • There is evidence of cheating, collusion, or other prohibited behaviour.
• Game interruptions: If a Game is interrupted due to technical failure of the Website, RNG, or your connection, the Operator will apply the rules prescribed by the relevant game provider and MGA standards, which may include:
  • Restoring the Game state to the last known valid position, allowing you to resume play; or
  • Settling the Bet based on the outcome already determined; or
  • Refunding the stake to your Account where the Game could not be resumed or the outcome could not be determined.

Conduct in Live Casino and Chat Functions

• Respectful behaviour: Where chat functions are provided (including in live dealer Games), you must interact respectfully with dealers, staff, and other Players. The following are strictly prohibited:
  • Insults, threats, harassment, or discriminatory language on the basis of race, ethnicity, gender, sexual orientation, religion, disability, or any other protected characteristic;
  • Obscene, offensive, defamatory, or hateful content;
  • Sharing personal contact information or soliciting contact outside the Game environment.
• No promotion or solicitation: You must not use chat features to advertise or promote other websites, services, or products, nor to solicit funds, tips, or gambling advice for commercial gain.
• Collusion and fraud: Any attempt to collude with other Players or dealers, share information to gain an unfair advantage, or manipulate game outcomes is strictly prohibited. The Operator may monitor chat and gameplay, record interactions, and use both automated and manual tools to detect suspicious behaviour, in line with Canadian privacy expectations and the Operator's AML Policy.
• Enforcement: The Operator may, at its discretion, warn, mute, temporarily suspend chat privileges, exclude you from specific Games, or suspend/terminate your Account if you breach these conduct rules.

Bonus Terms

General Bonus Conditions

• Bonus offers: From time to time, Mr Fortune may offer Promotions such as welcome bonuses, reload bonuses, free spins, and cashback to Users on mrfortune-ca.com. All such Promotions are discretionary and may be modified or withdrawn at any time in accordance with these Terms and any specific promotional rules.
• Acceptance of bonus terms: By claiming or using any Bonus or Promotion (including automatic bonuses credited upon deposit), you agree to be bound by these Bonus Terms as well as any additional terms and conditions presented with the specific Promotion on the Website or via direct communication (e.g., email or on-site message).
• Eligibility: Bonus eligibility may be restricted based on factors such as country, province, registration date, deposit method, or previous bonus history. Mr Fortune is intended for residents of Canada outside Ontario; specific Promotions may further restrict eligibility within that group. The Operator may require successful completion of KYC checks before granting or allowing withdrawal of any Bonus or related winnings.

Bonus Activation and Wagering Requirements

1. Activation:
   • Some Bonuses are credited automatically upon qualifying deposit; others require you to opt in, enter a bonus code, or actively claim via the promotions page.
   • Details of activation criteria (minimum deposit, time windows, eligible payment methods) will be clearly indicated in the promotional materials.
2. Wagering requirements:
   • Unless stated otherwise for a specific Promotion, Bonus Funds and any winnings derived from Bonus Funds or free spins are subject to wagering requirements before they become withdrawable.
   • The standard wagering requirement for casino bonuses, where not otherwise specified, is calculated as a multiple of the Bonus amount and/or the qualifying deposit. For example, if the Promotion states "35x bonus wagering", you must wager 35 times the Bonus amount in eligible Games before withdrawal of related winnings is permitted.
   • Real money is generally wagered before Bonus Funds, but the precise order of debiting (cash vs bonus) will be described in the relevant bonus rules on the Website. You should review these carefully before participating.
3. Timeframes:
   • Each Promotion will specify a timeframe within which the wagering requirements must be met (e.g., 7, 14, or 30 days from activation). If the wagering requirements are not fully met within the stated period, the Bonus and any associated winnings may be forfeited and removed from your Account.
   • Timeframes for Promotions active in 2025 - 2026 will be clearly displayed on the Website and may be updated periodically.

Game Contribution and Restrictions

• Game contribution: Different Games may contribute differently toward completion of wagering requirements. For example:
  • Standard slots: typically contribute 100% of the stake;
  • Some slots, jackpot slots, or specialty games: may contribute at a reduced percentage or 0%;
  • Table games and live dealer games (e.g., blackjack, roulette, baccarat): often contribute at a lower percentage or 0%.
  The exact contribution rates for each game category or title will be specified on the Website or in the promotional terms.
• Prohibited or restricted games: The Operator may exclude certain Games from wagering requirements or Bonuses altogether. Stakes placed on excluded Games will not count toward wagering and may result in Bonus confiscation or Account restrictions if used to circumvent these rules.
• Maximum bet with bonus funds: When an active Bonus is in play, there may be a maximum permitted Bet size per game round or spin (for example, a specified maximum CAD amount). Stakes placed above the maximum permitted Bet amount while wagering a Bonus may lead to forfeiture of the Bonus and associated winnings. The applicable maximum Bet will be disclosed in each Promotion's specific terms.

Prohibited Actions and Bonus Abuse

• Bonus abuse: Bonus abuse, including but not limited to the following behaviours, is prohibited:
  • Creating multiple Accounts to claim the same Promotion several times;
  • Using low-risk or zero-risk betting strategies to meet wagering requirements (e.g., betting both red and black in roulette, or similar hedging strategies);
  • Depositing and withdrawing repeatedly to obtain bonuses without engaging in genuine gameplay;
  • Colluding with other Users to exploit Promotions.
• Consequences of abuse: If the Operator reasonably suspects Bonus abuse or breach of these Bonus Terms:
  • Bonuses and any associated winnings may be cancelled and removed from your Account;
  • Any remaining real money balance may be frozen and, where appropriate, returned to you (less any amounts subject to lawful set-off);
  • Your Account may be suspended or closed, and your access to future Promotions may be restricted.
• Combining promotions: Unless expressly allowed, Bonuses and Promotions cannot be combined. Only one active wagering Bonus may apply to your Account at a time. If multiple Promotions are inadvertently granted, the Operator may determine which Bonus applies or cancel one or more Bonuses in order to maintain compliance with these Terms.

Payments & Withdrawals

Deposits

• Deposit methods: Mr Fortune, via mrfortune-ca.com, supports commonly used Canadian payment methods, including (where available and as updated from time to time):
  • Credit and debit cards (e.g., Visa, Mastercard);
  • Interac and similar Canadian online banking solutions;
  • Selected e-wallets and payment processors (such as iDebit, Instadebit, or others as listed on the cashier page);
  • Alternative methods or, if enabled, certain cryptocurrency channels, always processed through licensed or authorised providers and subject to applicable laws.
  The available options may vary by province, bank, and time, and are subject to change.
• Deposits in CAD: Deposits for Canadian Users are generally processed in CAD. Where another currency is used, foreign exchange conversion may apply, and you may be subject to currency conversion fees or exchange rate fluctuations imposed by your bank or payment provider.
• Minimum and maximum deposit limits: The Operator sets minimum and maximum deposit amounts per transaction and per day/month, as indicated on the cashier page. The Operator may also apply individual limits based on your profile, risk assessment, and responsible gambling settings.
• Availability of funds: Deposited funds are usually credited to your Account promptly but may be subject to delays outside the Operator's control. The Operator is not liable for processing delays caused by payment providers, financial institutions, or technical issues beyond its reasonable control.

Withdrawals

1. Withdrawal methods and policies:
   • Withdrawals are, where possible, processed using the same method and to the same account or instrument used for depositing, in line with AML and card scheme rules ("closed-loop policy"). If this is not possible, the Operator may offer alternative withdrawal methods at its discretion.
   • You may be required to provide additional KYC or payment verification before the first withdrawal or when cumulative withdrawals exceed internal thresholds.
2. Processing times:
   • The Operator aims to review and process withdrawal requests within a reasonable period, typically within 24 - 72 hours, subject to successful completion of required checks and normal business operations. During peak periods or where additional verification is required, processing may take longer.
   • Once processed by the Operator, the actual time until funds reach your account depends on your bank or payment provider and is outside the Operator's direct control.
3. Withdrawal limits:
   • The Operator may impose daily, weekly, or monthly withdrawal limits, as specified on the Website or in the cashier area. These limits may differ depending on your VIP status, transaction history, and risk profile.
   • In cases of large wins, the Operator may pay out winnings in instalments in accordance with the maximum withdrawal limits and will inform you of the applicable schedule.

Fees, Charges, and Refunds

• Fees: The Operator will disclose any fees associated with deposits or withdrawals on the Website or at the cashier interface. Your bank, card issuer, or payment provider may independently charge fees, including currency conversion charges, which are your responsibility.
• Refunds:
  • Deposits are generally non-refundable once used to place Bets. At its discretion, and subject to AML checks, the Operator may consider refund requests where no or minimal gameplay has occurred and where legal and regulatory considerations allow.
  • Refunds of Bets or Bonus amounts will typically occur only in circumstances of Game malfunction, mis-settlement, or demonstrable technical error, and then in accordance with the relevant game provider rules and MGA guidance.
• Chargebacks: If you initiate a chargeback or payment reversal without a legitimate basis, the Operator may:
  • Place a hold on your Account and any balances;
  • Recover from you any chargeback-related costs and fees;
  • Report the incident to relevant payment providers and authorities in line with AML and fraud-prevention expectations applicable to Canadian transactions.

Anti-Money Laundering and Verification

• Compliance obligations: The Operator, regulated by the MGA and following its AML Policy, implements customer due diligence, ongoing monitoring, and transaction reporting. These obligations are applied to Canadian Users of mrfortune-ca.com in a manner consistent with international AML standards and relevant Canadian expectations.
• Source of funds: The Operator may request information and documentation to establish the source of your funds or wealth, particularly in cases of high or unusual deposits or winnings. Failure to provide satisfactory information may result in Account restrictions, delayed withdrawals, or closure, with any necessary reporting to competent authorities.

Limitation of Liability

Operator's Obligations

• Fairness and integrity: The Operator undertakes to provide the Services with reasonable skill and care, ensuring that:
  • Games are operated in accordance with their stated rules and with independently tested RNGs where applicable;
  • Game outcomes are recorded accurately and balances are updated correctly;
  • Complaints and queries are handled in a timely and fair manner.
• Accuracy of information: The Operator strives to ensure that information presented on the Website, including Game rules, RTP details, bonus terms, and account balances, is accurate and up to date. In case of manifest errors or discrepancies, the Operator will take reasonable steps to correct them and, where appropriate, adjust Bets or balances.

Exclusions and Limitations

• No warranty of uninterrupted access: The Services are provided on an "as is" and "as available" basis. While the Operator seeks to maintain continuous availability, it does not guarantee that the Website or Games will operate without interruption, delay, or error. Maintenance, upgrades, technical issues, or events beyond the Operator's control may limit access.
• Technical failures and third-party services: The Operator is not liable for:
  • Failures of telecommunications or internet services, network outages, latency, or device malfunctions affecting your access;
  • Malfunctions or defects in hardware, software, or systems not directly provided by the Operator;
  • Interruptions, errors, or bugs in third-party game provider software, subject always to regulatory standards and obligations.
• Limitation of damages: To the maximum extent permitted by applicable law and subject to any non-excludable rights you may have as a consumer:
  • The Operator's total aggregate liability to you arising out of or in connection with your use of the Website or Services (whether in contract, tort, negligence, or otherwise) shall not exceed the lesser of:
    • (a) the amount of the Bet or Stake involved in the disputed transaction; or
    • (b) the total amount of real money you have deposited into your Account in the six (6) months immediately preceding the event giving rise to the claim.
  • The Operator is not liable for any indirect, consequential, incidental, punitive, or special damages, including loss of profits, loss of data, or reputational harm.
• Responsible gambling: You acknowledge that gambling involves risk and that you may lose money. You are solely responsible for your gambling decisions and for ensuring that you gamble within your means. Nothing in the Website or marketing communications should be construed as financial or investment advice.

Consumer Rights and Non-Excludable Provisions

• Nothing in these Terms shall exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law, including any mandatory consumer protection provisions that may apply to Canadian residents.

Intellectual Property Rights

Ownership of Content and Software

• Proprietary rights: All intellectual property rights in and to the Website, including but not limited to its design, logos, trademarks (including "Mr Fortune" and Mr Fortune branding as used in connection with mrfortune-ca.com), text, graphics, images, audio, video, software code, databases, and underlying technology, are owned by the Operator, its group companies, or its licensors and protected by copyright, trademark, and other intellectual property laws.
• Third-party content: Games and related content provided by third-party suppliers are licensed to the Operator and remain the property of such suppliers. You receive no rights or licences to such content other than the limited, revocable licence to access and use it for personal, non-commercial entertainment purposes as set out in these Terms.

Permitted and Prohibited Uses

• Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services on your own device solely for lawful, non-commercial, entertainment purposes, in accordance with these Terms.
• Prohibited activities: Without the prior written consent of the Operator or the relevant rights holder, you must not:
  • Copy, reproduce, distribute, publish, display, perform, transmit, modify, create derivative works from, or otherwise exploit any part of the Website or its content;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the underlying source code or structure of any software used on the Website, except to the limited extent permissible by applicable law;
  • Use any automated software, bot, scraper, or similar tool to access, monitor, or copy any part of the Website or its content;
  • Remove, obscure, or alter any copyright, trademark, or other proprietary notices contained in or on the Website or Games.

Privacy & Data Protection

The Operator is committed to protecting your personal data and handling it in a lawful, fair, and transparent manner. All personal information collected from you in connection with your use of mrfortune-ca.com and the Mr Fortune Services is processed in accordance with the Operator's Privacy Policy, as adapted for Canadian Users.

• Scope of processing: Personal data may be collected and processed for purposes including account registration, identity verification (KYC), transaction processing, responsible gambling measures, customer support, marketing (where permitted), and compliance with legal and regulatory obligations (including AML requirements).
• International transfers: As the Operator is based in Malta and uses third-party providers in various jurisdictions, your data may be transferred outside Canada. Such transfers are managed in compliance with applicable data protection standards and safeguards, as described in the Privacy Policy.
• Your rights: You may have certain rights in relation to your personal data (such as access, rectification, deletion, or restriction) under applicable data protection laws. Details of these rights and how to exercise them are provided in the Privacy Policy.
• Policy updates: The Privacy Policy may be updated periodically to reflect legal, regulatory, or operational changes, including those relevant to Canadian Users. Continued use of the Website after such updates constitutes your acknowledgment of the updated policy.

Changes to Terms

Right to Amend

• Updates and revisions: The Operator may amend, update, or replace these Terms from time to time in order to reflect:
  • Changes in applicable laws or regulatory requirements (including MGA rules and any relevant Canadian legal developments);
  • Enhancements or modifications to the Services, features, or technologies used on mrfortune-ca.com;
  • Clarifications or corrections designed to improve transparency and user understanding.

Notification Procedure

• Methods of notice: Where material changes are made to these Terms, the Operator will take reasonable steps to notify you, which may include:
  • Posting a notice on the Website (e.g., a banner or pop-up);
  • Sending an email to the address registered to your Account;
  • Sending an in-account message or notification.
• Effective date of changes: Unless otherwise specified, amendments become effective on the date indicated in the updated Terms. Continued use of the Website or Services after the effective date constitutes your acceptance of the revised Terms.

Your Options in Case of Disagreement

• If you do not agree with any updated Terms, you must:
  • Stop using the Website and Services immediately; and
  • Contact customer support to request closure of your Account and withdrawal of any remaining eligible real money balance (subject to verification and applicable withdrawal rules).
• Any Bets placed or transactions initiated prior to the effective date of the updated Terms shall be governed by the Terms in force at the time of such Bets or transactions, unless otherwise required by law.

Termination & Suspension

Operator's Rights to Suspend or Close Accounts

• Grounds for suspension/termination: The Operator may, at its reasonable discretion, suspend, restrict, or terminate your Account and/or access to some or all of the Services where:
  • You breach these Terms or any applicable Game or Promotion rules;
  • The Operator has reasonable grounds to suspect fraud, collusion, money laundering, terrorist financing, or other criminal activity;
  • You provide false, inaccurate, or misleading information, or fail to complete KYC or AML checks to the Operator's satisfaction;
  • You reside in, move to, or are physically accessing the Website from a prohibited jurisdiction (including Ontario or any other jurisdiction where the Services should not be offered);
  • There are responsible gambling concerns, including self-exclusion or severe loss patterns suggesting harm;
  • The Operator is required to do so by law, regulation, or order of a competent authority or regulator (including the MGA).

Procedure and Effects of Suspension/Termination

• Notification: Where legally and operationally feasible, the Operator will notify you of any suspension or termination decision and may provide a reason, subject to AML and security constraints. Notification may be via email, in-account message, or other reasonable means.
• Access restrictions: During suspension:
  • You may be prevented from placing new Bets or participating in Promotions;
  • Deposits and withdrawals may be temporarily halted pending investigation or resolution.
• Refund of funds: Upon termination of your Account:
  • Any remaining real money balance, not subject to investigation or lawful set-off, will be returned to you via a method chosen by the Operator, where legally and practically possible;
  • Bonus Funds and any winnings derived from such funds that are not yet withdrawable (due to unmet wagering requirements or bonus breaches) will be forfeited, unless otherwise required by law.
• Record retention: The Operator may retain Account records, transaction logs, and related information after termination for a period required or permitted by applicable laws, AML regulations, MGA requirements, and relevant Canadian expectations.

User-Initiated Account Closure

• You may request closure of your Account at any time by contacting customer support or, where available, using the self-service tools on the Website.
• Before closing your Account, you should withdraw any remaining eligible real money balance, subject to standard verification and withdrawal procedures.
• Self-exclusion and responsible gambling account closures may be governed by additional rules described in the Responsible Gaming Policy, including minimum exclusion periods and restrictions on reopening accounts.

Governing Law & Jurisdiction

Applicable Law

• The contractual relationship between you and the Operator in respect of your use of mrfortune-ca.com and the Mr Fortune Services is governed by and construed in accordance with the laws of Malta, without prejudice to any mandatory consumer protection provisions of the law of your province or territory of residence in Canada that cannot be contracted out of.

Dispute Resolution

• Internal complaint process:
  • If you have a complaint or Dispute regarding the Website, Games, or Services, you should first contact the Operator's customer support. The Operator will acknowledge your complaint and aim to resolve it internally within a reasonable period.
  • When submitting a complaint, you should provide your full name, registered email, Account username, details of the issue, and any relevant evidence (screenshots, transaction IDs, etc.).
• Escalation to ADR:
  • If, after completion of the internal complaint process, you remain dissatisfied, you may refer the Dispute to an Alternative Dispute Resolution ("ADR") body designated by the Operator, such as eCOGRA or MADRE, in accordance with MGA rules.
  • You may find more information at:
    • eCOGRA: https://ecogra.org/forms/adr-dispute-step-1
    • Malta Gaming Authority player support: https://mga.org.mt/support/online-gaming-support/
  • ADR procedures are intended to offer an impartial review of unresolved Disputes and may result in recommendations or decisions in line with MGA requirements.
• Court jurisdiction:
  • Without prejudice to the ADR process, any legal proceedings arising out of or relating to these Terms, the Website, or the Services shall be subject to the exclusive jurisdiction of the competent courts of Malta, unless mandatory laws in your Canadian province or territory grant you the right to bring proceedings before other courts.

Contact Information

If you have any questions regarding these Terms, the Website, or your Account, or if you wish to raise a complaint or exercise any of your legal rights, you may contact the Operator using the details below:

• Operator: Green Feather Online Limited
• Brand / Site: Mr Fortune, operated via https://mrfortune-ca.com
• Registered & corporate address: 97 Windsor Street, Sliema, SLM 1853, Malta
• Website (general): https://mrfortune-ca.com
• Existing policy references:
  • Terms & Conditions (source reference): https://mrfortune.com/en/terms-and-conditions
  • Privacy Policy: https://mrfortune.com/en/privacy-policy
  • AML & KYC Policy: https://mrfortune.com/en/aml-policy
  • Responsible Gaming: https://mrfortune.com/en/responsible-gaming

Specific customer support email addresses and telephone numbers may be provided on the Website or within the help/contact section. Where such specific contact details are provided, you should use them for the fastest response. In the absence of a designated email address or phone number in these Terms, please refer to the "Contact Us" page on mrfortune-ca.com for the most up-to-date contact channels as of 2025 - 2026.