Responsible Gaming

Responsible gaming at Mr Fortune is based on the principle that gambling should remain a form of entertainment, not a way to make money or solve financial or personal problems. The aim of this page is to help you make informed, conscious decisions about your play, understand the risks involved, and recognize when gambling may no longer be fun. Mr Fortune, operated for Canadian players on mrfortune-ca.com under the Malta Gaming Authority licence MGA/B2C/445/2017 held by Green Feather Online Limited, provides tools, information, and access to professional assistance so you can stay in control. If you experience any doubts about your gambling, our support team and responsible gaming specialists are available to help you review your activity, activate protection tools, and find external support where needed.

Risk Awareness

Gambling always involves financial risk and uncertainty. For some players, this risk may lead to loss of control and the development of gambling-related harm or addiction. Understanding early warning signs can help you act before problems escalate.

Common signs of problematic gambling

• Preoccupation with gambling: Frequently thinking about the next session, bets, or recovering losses, even when you should be focused on work, study, or family.
• Escalating stakes: Increasing bet sizes or deposit amounts over time to feel the same excitement or to try to "win back" losses.
• Chasing losses: Continuing to play after losing, specifically to recover money already lost rather than for entertainment.
• Loss of control: Finding it difficult to stop playing, gambling longer than planned, or breaking self-imposed limits.
• Financial strain: Using money needed for rent, bills, groceries, loans or other essentials; borrowing or using credit to gamble.
• Hiding behaviour: Concealing gambling from family or friends, deleting transaction histories, or lying about time and money spent.
• Emotional impact: Feeling guilt, anxiety, depression, irritability or insomnia because of gambling or gambling-related debts.
• Impact on daily life: Neglecting work, studies, relationships, or personal responsibilities due to time spent gambling or thinking about gambling.

Self-assessment: quick check of your gambling behaviour

Consider the following statements. Answer "Yes" or "No" to each:

• I often gamble longer than I originally planned.
• I sometimes gamble with money that was intended for other purposes (bills, savings, family needs).
• I have tried to stop or reduce gambling but found it difficult.
• I feel nervous, irritable, or restless when I cannot gamble.
• I have lied to family, friends, or colleagues about how much or how often I gamble.
• I gamble to escape from problems, stress, or negative emotions.
• I have borrowed money, sold items, or used credit to fund my gambling.
• I believe that a big win will soon compensate for my recent losses.

Interpretation: This self-test is not a medical diagnosis. However, if you answered "Yes" to any of these statements, especially to several of them, you may be at risk of gambling-related harm. Mr Fortune recommends that you consider using our responsible gaming tools, limit or suspend your gambling, and seek confidential advice from a professional support organization listed below.

Regional Compliance Note (CA): In Canada, problem gambling is recognized as a health and social issue. Free, confidential provincial helplines and counselling services exist in every province and territory; contact details are provided in the Support Resources section.

Limits & Tools

To help you maintain control over your gambling on mrfortune-ca.com, Mr Fortune offers configurable limits and tools. These tools are designed to support your own decisions; we strongly encourage you to set them before you start playing or when your circumstances change.

Deposit limits (daily, weekly, monthly)

• Purpose: A deposit limit caps the total amount you can deposit into your Mr Fortune account over a defined period. This helps you stick to a budget that you can afford to lose without affecting your essential living expenses.
• Types of limits:
  • Daily limit - maximum you can deposit in any 24-hour period (e.g., CAD 50).
  • Weekly limit - maximum in any rolling 7-day period (e.g., CAD 150).
  • Monthly limit - maximum in any rolling 30-day period (e.g., CAD 400).
• How to set a deposit limit in your account:
  1. Log in to your account at mrfortune-ca.com.
  2. Go to "My Account" or "Profile" in the main menu.
  3. Select the "Responsible Gaming" or "Limits" section.
  4. Choose "Deposit Limits".
  5. For each period (daily, weekly, monthly), enter the maximum amount in CAD that you are prepared to deposit (for example: Daily = 40, Weekly = 120, Monthly = 350).
  6. Confirm your entries and save.
• Changes and cooling-off:
  • Decreasing your limits (making them stricter) will usually take effect immediately.
  • Increasing or removing limits may be subject to a cooling-off period (for example, 24 hours) to prevent impulsive decisions. You will be asked to confirm the change after this period.

Time and session management tools

• Session timers / reality checks:
  • You can enable on-screen reminders that appear after a set time (e.g., every 30, 60 or 120 minutes) while you are logged in and playing.
  • These reminders show how long you have been playing and your net result (wins/losses) for the session, prompting you to take a break or log out.
  • To activate: go to My Account > Responsible Gaming > Session Timer / Reality Check, choose the interval that suits you, and confirm.
• Time-out ("Take a Break") tools:
  • A time-out is a short, fixed break during which you cannot place bets or play games on mrfortune-ca.com.
  • Typical durations are 24 hours, 48 hours, or 72 hours, and may include up to 30 days, depending on the configuration available under your account.
  • To activate a time-out:
    1. Log in and go to My Account.
    2. Navigate to Responsible Gaming and select "Time-Out" or "Take a Break".
    3. Choose the desired duration (for example, 24, 48 or 72 hours).
    4. Read the summary of what will happen during the break and confirm.
  • During a time-out, you will not be able to deposit or play. Depending on operational rules, you may still be able to log in to view your account and request withdrawals, but new wagering will be blocked.

Regional Compliance Note (CA): While Mr Fortune is regulated by the Malta Gaming Authority and not by provincial Canadian regulators, the responsible gaming tools described here are designed to align with internationally recognized standards and Canadian best practices for harm minimization as of 2026.

Self-Exclusion

If you believe that you are losing control over your gambling or that standard limits and time-outs are not sufficient, we strongly recommend using the self-exclusion facility. Self-exclusion is a stronger, formal agreement between you and Mr Fortune to prevent you from gambling on mrfortune-ca.com for a defined period or permanently.

How to initiate self-exclusion

1. Access your account: Log in to your account at mrfortune-ca.com (if you still have access and feel safe doing so).
2. Open the Responsible Gaming section:
   • Go to My Account > Responsible Gaming and select "Self-Exclusion".
   • If you cannot locate this menu, contact Customer Support via live chat or email and request self-exclusion directly.
3. Choose the exclusion period:
   • Available durations normally start at a minimum of 6 months (180 days) and may include 1 year, 3 years, 5 years, or lifetime (permanent) exclusion.
   • For severe concerns, we recommend at least a 6 - 12 month period, or lifetime if advised by a professional.
4. Confirm your decision:
   • Read the explanation of consequences carefully.
   • Tick any required confirmation boxes (for example: "I understand I will not be able to access my account during the self-exclusion period").
   • Click "Confirm Self-Exclusion". You may receive an email summarizing your request.
5. Contact support (optional but recommended):
   • Notify Customer Support that you have self-excluded and request guidance on blocking access on your devices and getting external help.
   • Provide accurate information so we can take further precautions (e.g., blocking marketing emails where applicable).

Consequences of self-exclusion

• Account access:
  • During self-exclusion you will not be able to log in, place bets or play any games on mrfortune-ca.com.
  • We will take reasonable steps to prevent the creation of new accounts with the same personal details under the Mr Fortune brand operated by Green Feather Online Limited.
• Deposits and play:
  • No new deposits or wagers are allowed while self-exclusion is active.
  • If you manage to circumvent controls and gamble during self-exclusion, we reserve the right to void bets and may not be responsible for resulting losses in accordance with our Terms & Conditions.
• Withdrawals and remaining balances:
  • Any withdrawable balance in your account at the time self-exclusion is applied will be handled in accordance with the mrfortune-ca.com Terms & Conditions and applicable AML/KYC laws.
  • In most cases, you will be allowed to request a withdrawal of available funds, subject to identity verification and regulatory requirements.
  • Promotional or bonus funds may be forfeited according to the bonus terms.
• Marketing and communication:
  • We will take reasonable measures to stop marketing communications related to gambling (subject to technical and legal constraints, including data retention laws and prior consents).
  • You may still receive important non-promotional messages such as account, security, or regulatory notifications.
• End of self-exclusion period:
  • For fixed-term exclusions (e.g., 6 months), your account will not automatically become fully active without additional checks.
  • In line with MGA and best-practice guidelines, a cooling-off and reactivation process may apply, during which our team may ask for confirmation that you wish to return and that your circumstances have changed.
  • For lifetime exclusion, the intention is that your account will remain closed permanently. Any requests to re-open such accounts, if allowed at all, will be subject to strict evaluation and may be denied.

Support contacts for self-exclusion requests:

• If you cannot log in but wish to self-exclude, use the general contact channels provided on mrfortune-ca.com (live chat or support email, where listed) and clearly state that you request immediate self-exclusion from all services operated under the Mr Fortune brand by Green Feather Online Limited.

Regional Compliance Note (CA): In addition to on-site self-exclusion, Canadian residents may have access to provincial land-based or online self-exclusion programs. These are separate from Mr Fortune and may not automatically apply to offshore sites. You should contact your provincial responsible gambling service for details.

Support Resources

Professional, confidential help is available if you or someone close to you is affected by gambling. Below you will find Canadian support contacts as well as international organizations and technical tools that can assist in limiting or blocking gambling access.

Local support for players in Canada

The services listed below are external to Mr Fortune and are provided free of charge. They offer confidential counselling, referrals, and crisis support. Availability and language options may change; please consult their websites for the most current information.

• National / multi-provincial helplines (English and French):
  • Canada-wide problem gambling support: Many provinces direct calls through regional health lines. You can dial 2-1-1 in most Canadian regions for information on local gambling help services.
  • Quebec - Gambling: Help and Referral (Jeu: aide et référence):
    • Phone: 1-800-461-0140
    • Hours: 24/7
    • Languages: French and English
• Selected provincial services (examples):
  • Ontario - ConnexOntario (for residents of Ontario; note that Mr Fortune does not target or accept Ontario residents as per its terms):
    • Phone: 1-866-531-2600
    • Website: connexontario.ca
    • Hours: 24/7
    • Languages: English; access to interpretation services for other languages.
  • British Columbia - BC Responsible & Problem Gambling Program:
    • Phone: 1-888-795-6111 (Problem Gambling Helpline)
    • Hours: 24/7
    • Languages: English; additional interpretation services available.
  • Alberta Health Services - Addiction Helpline:
    • Phone: 1-866-332-2322
    • Hours: 24/7
    • Languages: English; interpretation available.

Please use 9-1-1 or your local emergency number if there is an immediate risk of harm to yourself or others.

International support organizations

Self-exclusion and blocking tools outside Mr Fortune

• National self-exclusion schemes (examples):
  • United Kingdom - GAMSTOP:
    • Website: gamstop.co.uk
    • Free service allowing UK-resident players to self-exclude from participating UK-licensed online gambling sites.
  • Spain - RGIAJ (General Registry of Interdictions of Access to Gambling):
    • Information: ordenacionjuego.es
    • Allows residents to register for exclusion from licensed gambling operators in Spain.

  Note: These national schemes may not cover Mr Fortune, which operates under Malta jurisdiction. They are mentioned as examples of additional layers of protection for eligible residents of those countries.

• Device and app blocking tools:
  • Gamban - software that blocks access to known gambling websites and apps across multiple devices.
    • Website: gamban.com
  • BetBlocker - free blocking software that allows you to restrict your devices from accessing gambling content.
    • Website: betblocker.org
  • Many internet security suites and parental control tools also offer category-based blocking that can restrict gambling websites.

Support for affected family members

• Family, partners, and friends of people with gambling problems can seek help even if the gambler is not ready to do so.
• Many local services and online forums provide dedicated support for loved ones, including coping strategies, legal and financial guidance, and emotional support.

Confidentiality and data protection: The external organizations and tools listed above operate independently of Mr Fortune. Any information you share with them is governed by their own privacy policies. Mr Fortune, through Green Feather Online Limited, processes personal data in line with its Privacy Policy and applicable data protection laws, including GDPR where relevant.

Help for Family

Gambling-related harm often affects more than the individual player. If you are concerned about a family member or friend who may have a gambling problem, early, respectful communication and access to professional support can make a significant difference.

How to talk to someone about their gambling

• Prepare yourself:
  • Gather factual information about gambling problems and available support so you can offer practical options.
  • Choose a calm moment when neither of you is stressed, angry, or under the influence of alcohol or drugs.
• Use non-judgmental language:
  • Focus on behaviour and its impact, not on blame or moral judgment.
  • Use "I" statements (e.g., "I am worried because..." rather than "You always...").
• Be specific and compassionate:
  • Describe specific situations that concern you (missed bills, secretive behaviour, mood changes).
  • Express care and support, making it clear your goal is to help, not to control or punish.
• Set boundaries:
  • Explain what you can and cannot do (for example, not covering gambling debts) to protect your own financial and emotional well-being.
  • Stick to these boundaries consistently.
• Encourage professional help:
  • Offer to help the person contact a helpline, book an appointment with a counsellor, or explore treatment options.
  • Remind them that gambling problems are treatable and support is available.

Family and partner support resources

• Local counselling and helplines in Canada:
  • Use the provincial and national services listed in the Support Resources section. Many offer specific programs or groups for family members.
  • Ask explicitly for family support related to gambling when you contact them.
• Online support groups and forums:
  • Gamblers Anonymous (GA) often has parallel support communities for spouses and relatives; check gamblersanonymous.org for links and meeting lists.
  • Gambling Therapy (gamblingtherapy.org) offers online support groups and forums for affected others, not only gamblers themselves.
  • Some Canadian mental health organizations host moderated online discussion boards and chat rooms for families affected by addiction.

Recommended next steps for families

• Seek professional advice:
  • Contact a licensed psychotherapist, psychologist, or counsellor experienced in addiction and family systems.
  • Your family doctor or primary care provider can provide referrals to local specialists.
• Use helplines for immediate guidance:
  • Call your provincial problem gambling helpline for practical advice on managing financial risk, safety concerns, and communication.
• Protect your finances and safety:
  • Review joint accounts, credit cards, and loans. Consider setting limits, requiring dual signatures, or separating finances if necessary.
  • If you feel threatened or unsafe, contact emergency services or a domestic violence support organization immediately.
• Care for your own well-being:
  • Attend support groups, therapy, or counselling for yourself, even if the person with the gambling problem is not yet seeking help.
  • Maintain social connections and self-care routines to avoid isolation and burnout.

Disclaimer: Mr Fortune and Mr Fortune cannot provide medical or psychological diagnoses. The information above is for general guidance only. Always seek advice from qualified health professionals regarding diagnosis and treatment of gambling disorder or any related mental health condition.

Operator's Commitment

Mr Fortune, operated on mrfortune-ca.com by Green Feather Online Limited under Malta Gaming Authority licence MGA/B2C/445/2017, is committed to promoting responsible gaming and minimizing gambling-related harm. This commitment is reflected in our internal policies, technical systems, staff training, and cooperation with regulators and recognized organizations.

Internal risk checks and behaviour monitoring

• Data-driven monitoring:
  • We may monitor account activity for indicators of risky behaviour, such as unusually high or rapidly increasing deposits, extended play sessions without breaks, repeated failed deposits, frequent bonus use combined with high losses, or use of multiple payment methods that may indicate financial distress.
  • These checks are carried out in compliance with data protection laws and our Privacy Policy, using pseudonymised or aggregated data where appropriate.
• Automated alerts and messaging:
  • Our systems can trigger on-site notifications, pop-ups, or emails encouraging players to review their limits, take breaks, or seek help when certain thresholds are met.
  • Messages may include links to this Responsible Gaming page and external support services.
• Manual review and intervention:
  • Accounts flagged by automated systems may be reviewed by trained responsible gaming staff.
  • Depending on the situation, we may decide to apply or propose measures such as deposit limit reductions, time-outs, or self-exclusion.

When we may contact you proactively

• Risk-based contact:
  • If your play pattern indicates a significant risk of harm (for example, very large or rapid losses, repeated signs of loss of control, or responses to responsible gaming prompts suggesting distress), we may contact you using your registered contact details.
  • The purpose of such contact is to:
    • Check on your well-being.
    • Inform you about available safer gambling tools.
    • Discuss options such as limit reductions, temporary suspension, or self-exclusion.
• Verification and protection:
  • In some cases, and subject to AML/KYC and regulatory obligations, we may request additional information or documents to ensure that the funds used are legitimate and that gambling is not causing serious financial harm.
  • We may temporarily restrict account functions (for example, deposits or play) during such reviews in line with our Terms & Conditions and licence obligations.
• Respect for privacy and consent:
  • All contacts and interventions are carried out in accordance with our Privacy Policy and applicable data protection legislation, including GDPR where applicable.
  • Communications regarding responsible gaming are considered essential to your safety and may be sent even if you have opted out of marketing, provided they are not promotional in nature.

Regulatory and dispute resolution framework: Mr Fortune is operated under the oversight of the Malta Gaming Authority. If you have a complaint regarding responsible gaming obligations that has not been resolved through our internal procedures, you may contact the MGA player support service at https://mga.org.mt/support/online-gaming-support/ or the designated ADR bodies such as eCOGRA (ecogra.org) or MADRE, as set out in our Terms & Conditions.

Updates

Responsible gaming standards and regulatory requirements evolve over time. Mr Fortune therefore reviews and updates this page periodically to reflect:

• Changes in applicable laws and regulations in Malta and in the markets where Mr Fortune is available (excluding Ontario and any other prohibited jurisdictions).
• Updates to internal policies, monitoring procedures, and customer protection tools.
• New or revised external support resources and blocking solutions.

How you will be informed of changes

• Website updates: The current version of this Responsible Gaming page will always be available at mrfortune-ca.com. Major changes may be highlighted via banners or notifications on our site.
• Email or in-account messages: Where required by law or where we consider it important for your protection, we may notify you of significant changes by email, in-account message, or similar direct communication, using the contact details you have provided.
• Terms & Conditions cross-references: Updates to responsible gaming provisions in the mrfortune-ca.com Terms & Conditions or related policies (such as the Privacy Policy or AML Policy) may be communicated in line with the update provisions in those documents.

Last updated: 06 November 2025 (valid and intended to remain applicable through at least 2026, subject to further updates published on this page).

Contact & Feedback

If you have questions about responsible gaming, wish to request assistance in applying limits or self-exclusion, or would like to provide feedback on our policies and tools, you can contact us using the channels available on mrfortune-ca.com.

Responsible gaming contact channels

• Website: https://mrfortune-ca.com - access live chat (where available) or the support/contact section.
• Email: Please use the dedicated support or responsible gaming email address provided in the "Contact Us" section of mrfortune-ca.com. Clearly state "Responsible Gaming" in the subject line for faster routing.
• Phone: If a customer support phone number is provided on mrfortune-ca.com for your region, you may use it to request help with responsible gaming measures. Where telephone support is not available, please use live chat or email.

Feedback and self-control request form

You may submit requests and feedback related to responsible gaming through our online forms, where available, typically accessible via the "Contact Us" or "Responsible Gaming" section on mrfortune-ca.com. When you complete such a form, we recommend including the following information:

• Your full name and registered email address on mrfortune-ca.com.
• Your account username.
• The type of support you require, for example:
  • Assistance setting or reducing deposit limits.
  • Activation of a time-out or self-exclusion period.
  • Clarification about your account history and spending.
  • Concerns about potential problem gambling for yourself or someone using your payment details.
• Any relevant timeframes (for example, "I want a self-exclusion of at least 12 months").

Our team will review your request as soon as reasonably practicable and may contact you for clarification. For your protection, we may apply certain measures (such as temporary restrictions) while your case is being assessed.

Important: Do not include passwords or full payment card numbers in any written communication. We will never ask for your password. All personal data you provide will be handled in accordance with our Privacy Policy, which can be found at https://mrfortune.com/en/privacy-policy as mapped to mrfortune-ca.com operations.